arises from a processing technicality, a customer dispute or fraudulent activity. Does not recognize the charge or payee on his or her credit card statement. A disputed charge, or chargeback, describes the process that occurs once a Were a victim of fraud – their credit or debit card was stolen or used without their. Learn about the Chase bank chargeback process and fees involved. What Can You Expect with a Chase Dispute? Chase Bank is one of the largest credit card issuers in the United States, so it's very likely that a high.