Contact PNC Bank customer service. You can call PNC Bank at () toll free number, fill out a contact form on their website beatsbydre.us, or write a. Call PNC-BANK () to get started. Be sure to have your: PNC Voice Banking user ID (In most cases, this is the same as your Online Banking User ID or for first time users, it may be your Social Security Number) PNC Voice Banking PIN (In many cases, this is the same as your PNC Visa Debit Card PIN). How do I change the address, phone number, or email address on my account? What do I need to access the Automated Telephone Banking Service?